Get In Touch with Our Bio-Energy Experts
Ready to transform your renewable energy vision into reality? Our team at Fenland Bio-Energy Systems brings over a decade of experience to every conversation. Whether you're exploring anaerobic digestion possibilities, need technical support, or want to discuss a custom bio-energy solution — we're here to help make it happen.
Let's Discuss Your Project
From initial feasibility studies to full-scale implementation, our consultancy approach puts your specific needs first. We've helped over 150 clients navigate the complexities of bio-energy projects — and we'd love to add your success story to that list.
Why Choose Fenland Bio-Energy?
Founded in 2015, we've built our reputation on delivering practical, profitable bio-energy solutions. Our multidisciplinary team combines engineering expertise with real-world experience — because theory only gets you so far.
We don't just design systems; we ensure they perform optimally for decades. That's why 94% of our clients choose us for follow-up projects.
Contact Form
Tell us about your project and we'll get back to you within 24 hours. The more details you can provide, the better we can tailor our initial response to your specific situation.
What Happens Next?
Within 24 hours: We'll acknowledge your enquiry and ask any clarifying questions.
Within 3-5 days: Our technical team reviews your requirements and prepares initial recommendations.
Within 1 week: We schedule a detailed consultation call or meeting to discuss your project in depth.
For urgent technical support issues, call us directly on +44 117 036 09 04.
Office Locations & Contact Information
Our Cambridge headquarters serves as the hub for all UK and international operations. While we work with clients across Europe and beyond, this is where our core engineering and consultancy teams are based.
UK Headquarters
Fenland Bio-Energy Systems
1010 Cambourne
Regus House
Cambridge, United Kingdom
CB23 6DP
Phone: +44 117 036 09 04
Email: [email protected]
Open Monday-Friday, 9:00-17:30 GMT
Direct Contact
General Enquiries:
[email protected]
Technical Support:
Available via main contact during business hours
Project Consultations:
By appointment only
Emergency Support:
24/7 for existing clients with support contracts
Service Areas
Primary: United Kingdom & Ireland
European Projects: Available for larger installations
Remote Consultancy: Worldwide via video conference
On-site Visits: UK & selected European locations
Travel costs apply for projects outside our primary service area
Technical Support & Emergency Services
Running a bio-energy operation means you can't afford extended downtime. Our technical support structure is designed around this reality — with response times that match the urgency of your situation.
Standard Support
Available to all clients during UK business hours (9:00-17:30, Monday-Friday). This covers:
- System operation queries
- Performance optimisation advice
- Routine maintenance guidance
- Minor troubleshooting assistance
Response time: Within 4 hours during business days
Contact: +44 117 036 09 04 or [email protected]
Priority Support Contracts
For commercial operations where downtime costs thousands per hour, our priority support contracts offer:
- 24/7 emergency hotline access
- Guaranteed 2-hour response times
- Remote diagnostic capabilities
- Emergency site visits (within 24 hours)
- Dedicated technical account manager
Available for: Systems over £250,000 installation value
Remote Diagnostics
Most issues can be diagnosed remotely — saving you time and money. Our monitoring systems integration allows us to:
- Access real-time performance data
- Identify problems before they cause failures
- Adjust parameters remotely
- Schedule maintenance based on actual conditions
Available for systems installed with our monitoring packages
Training & Knowledge Transfer
The best support is often enabling your own team. We offer:
- Operator training courses
- Maintenance procedure documentation
- Troubleshooting guides
- Annual refresher sessions
Our Response Performance
Numbers don't lie — and neither do our clients when they tell us why they choose Fenland Bio-Energy Systems for ongoing support.
Ready to Start the Conversation?
Every successful bio-energy project begins with understanding your specific situation. Our initial consultations are always free — because we believe the best solutions come from asking the right questions first.
Whether you're dealing with an urgent technical issue, exploring possibilities for a new installation, or simply want to optimise an existing system — we're here to help make it happen.
Company Information
Company Registration: 13815196
Founded: 2015
Headquarters: Cambridge, UK
Service Area: UK, Ireland, & Selected European Markets
Fully insured and certified for all bio-energy project types